Why do I need to give my MPAN/MPRN?
Every property in the UK is listed on a national database, which holds information on your meter type, supplier and address. As you can imagine this national database is really old and suppliers aren’t always great at updating it, sometimes information on the national database is incorrect or difficult for suppliers to locate. In these circumstances we may ask you for your MPAN or MPRN, these are your Meter Supply Numbers, so that we can be sure that we're switching you and not the flat next door.
How do I find my MPAN/MPRN?
If we ask you to provide this information to us you can normally locate them quite easily:
Your MPAN (Meter Point Administration Number) or Supply Number (S-Number) is the unique reference code that identifies your electricity meter. The number allows your new electricity company to identify your meter easily and quickly.
Usually your MPAN can be found on your bill, often called your "supply number", and it will look like this:
For the Big Deal and Look After My Bills, we only require the bottom line, the last 13 digits to identify your meter. So when asked to provide your MPAN only enter the bottom line.
I don't have a bill!
Don't worry, you can get your MPAN somewhere else. First, you can always call your supplier and ask them to give you your MPAN over the phone.
If you can't do that, then there is another way too. The UK is split into 14 different regions and each region has a local distribution company. They keep a record of the MPANs for each household. To check who your local distributor is you can go here: http://www.energynetworks.org/info/faqs/who-is-my-network-operator.html
Once you've found that out, follow the guides below for each of the six local distributors.
UK Power Networks: covers East of England, London, South East England - Visit https://www.ukpowernetworks.co.uk/internet/en/help-and-advice/who-is-my-supplier/ and follow the instructions.
SP Energy Networks: covers Southern Scotland, Merseyside & North Wales - Visit https://www.spenergynetworks.co.uk/pages/who_is_my_electricity_supplier.aspx and follow the instructions.
Western Power Distribution: covers West Midlands, East Midlands, South Wales, South West England - Visit http://www.westernpower.co.uk/, click "Who is my supplier" about half way down the page and follow the instructions.
Northern Powergrid: covers North East England, Yorkshire - Visit https://myservices.northernpowergrid.com/supplier/index.cfm and follow the instructions.
Electricity North West: covers North West England - Visit https://www.enwl.co.uk/, click "Who is my supplier" at the bottom of the page and follow the instructions.
Scottish and Southern Electricity Networks: covers Northern Scotland and Southern England - Call 0345 026 2554 or email firstname.lastname@example.org.
Your MPRN (Meter Point Reference Number) or M-number is the unique reference code that identifies your gas meter. The number allows your new gas company to identify your meter easily and quickly.
Usually your MPRN can be found on your bill, and it will look something like this:
I don't have a bill!
Don't worry, you can get your MPRN somewhere else. You can contact the "M Number Helpline" on 0870 608 1524, they'll be able to give you your MPRN.