What happens to my excess credit and when will I receive this?

When you have excess credit in your account and you’re going through a switch your old provider will refund this to you when they form a final bill. Your new supplier is responsible for giving your old provider readings so they can form this final bill, so make sure you give this to your new supplier when your supplier goes live with them. A final bill is formed circa 6 weeks after a switch as stated by OFGEM guidelines. If you leave your Direct Debit open with your old supplier there is a risk that they carry on taking out your Direct Debit over the 6 weeks, however, any refund will be paid back. If you prefer you can cancel your Direct Debit directly with the bank and contact your old supplier when a final bill is formed in order to get a refund of all excess credit.