Switch Process

How does a switch work?
If you’ve signed up to us and indicated you’re free to switch, we’ll get to switching you straight away. When we initiate a switch for you, we will email y...
Thu, 29 Nov, 2018 at 10:21 AM
I'm in credit with my supplier
What happens to my excess credit and when will I receive this? When you have excess credit in your account and you’re going through a switch your old prov...
Thu, 29 Nov, 2018 at 10:21 AM
Who do we switch to?
We work with around 50 energy suppliers. The exact number is always changing as we respond to our members feedback, online reviews, and the level of service...
Thu, 29 Nov, 2018 at 10:22 AM
First meter reading
When your new provider is asking for a meter reading, we definitely recommend that you give them one. They’ll pass this onto your previous provider who wil...
Thu, 29 Nov, 2018 at 10:22 AM
Cancelling direct debit
On the day you switch over to your new supplier, you can cancel your Direct Debit with your old provider. However this will automatically be cancelled when ...
Thu, 29 Nov, 2018 at 10:23 AM